How it works
INBOXE Academy combines mandatory training, role-based progression, and annual certification to ensure the standardization of the entire network.
Training system
Tracks by role
Each role has mandatory tracks defined by corporate. When the employee's role is set, tracks are automatically unlocked.
Level progression
Progression requires a minimum score, practical evaluation, time in role, and validation by the Coordinator or Master. Nothing is automatic — it's merit.
Annual certification
Digital certificates with unique ID, QR code validation, and annual validity. Corporate registry ensures all certifications are traceable.
Compliance indicators
Each unit is evaluated by % certified team, completed trainings, and update index. 100% units receive the compliance seal.
Employee journey
Franchisee registers the employee
Defines the name, email, and role. Mandatory tracks are automatically unlocked.
Fundamentals Track (mandatory)
Everyone starts with the base: 24/7 culture, INBOXE DNA, posture, and customer experience.
Role Track
Depending on the role (Performance, Management, or Strategy), specific modules are unlocked.
Merit Progression
Minimum score + practical evaluation + time in role + leader validation = next level.
Certification
Digital certificate with QR Code. Annual validity — renewal ensures the standard is maintained.
Governance and permissions
Master Admin
Corporate
Creates tracks, defines roles, controls certifications, monitors all units
Franchisee
Unit Manager
Registers employees, defines role, views performance, generates reports
Coordinator
Operational Leader
Monitors team, generates operational reports, validates progression
Employee
Contributor
Accesses their track, views progress, issues certificates, sends questions